Weekends and high seasons are subject to a minimum two night stay.
Reservations – can be made by telephone, e-mail, post or directly online
Arrival Time – check-in is generally from 4pm until 10pm.
Check-out – is around 10.30am on the day of departure.
Non-Availability of Room – we would only cancel your booking if accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Damages and Breakages – please be aware that you are responsible and liable for any breakage or damage you cause to the property, or its contents, during your stay. Please take care and report any such breakage or damage should they occur. We do not normally charge for minor accidental breakages, but we may charge you the full cost to repair or make good any significant breakage or damage caused by misuse, or if you fail to notify us during your stay.
Children – we only accept children aged 14 and over and we have a maximum occupancy of 2 people per room.
Pets – we’re sorry but we do not accept any pets
Liability – please be aware that Fair Rigg does not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Environmental – we recycle all newspapers/magazines, glass bottles, cans, cardboard and plastics. Please only put towels for laundering when absolutely necessary and also switch off all electrical appliances and lighting when not in use.
Deposit – valid credit or debit card details are required as security for a reservation. A non-refundable deposit of 30% of the total cost is payable at the time of booking. The balance amount of your stay is payable on departure. Most credit and debit cards are accepted.
Balance of account – is payable on departure by either cash, credit or debit card. Please note we are not able to accept any type of cheque as payment.
A confirmed reservation to stay at Fair Rigg, whether by telephone, e-mail or in writing, constitutes a contract in law. Please note your deposit is not refundable under any circumstances. However, should you need to cancel your stay at Fair Rigg, providing you give 14 or more days’ notice, we use your deposit for another booking which must be taken within 3 months of the original date of stay (Bank and/or Public Holiday periods and Valentines are exempt). Should the rate for the new dates be higher than the originals you will be liable for the extra amount.
Should you cancel your reservation with more than 14 days’ notice, you will not be liable to pay the balance. For cancellations with less than 14 days’ notice, or curtailment of stay for any reason, you will still be liable to pay for the booking in full, even if we have not yet received your balance. If we are able to re-let the room before the date of your stay, you will no longer be liable for the balance.
We recommend you take out holiday/cancellation insurance to cover this cost.
Allocation of Room – we will always do our best to accommodate requests for a specific room, however, due to the needs and/or constraints of the business, Fair Rigg reserves the right to allocate guests an alternative room within the guest house, equal to or better than the one requested, should the need arise.